The majority of government employees in India is not fully devoted to duty. There are avoidable and long delays in rendering services. However, even if all the staff put in 8 hours of devoted duty, there would still be delays and work to attend to. Contrary to widespread belief, there is need for more public service staff.
According to government statistics, the staff strength in various governments in India is as below;
Consider the central government, the Indian Railways and Ministry of Communications together employ about 2.4 million employees. This leaves only 1.0 million employeesto deal with the remaining innumerable issues!
Unfortunately the 5th Pay Commission, instead of recommending an increase in staff strength, has recommended reduction in staff. Malaysia with a population of less than 25 million has government staff strength of 0.85 million. At this rate, India for its population of over1,150 million should have an employees strength of about 40 million, i.e. about twice the present strength.
Canada with a population of about 30 million employs 28.5 million staff in government services at federal, provincial and municipal levels. For central government service, Canada employs 500,000 staff. At a comparable rate in India, the central government should have 16 million employees, but it has less than 4 million. Similarly, the total government and quasigovernment employees should be 80 million against the present strength of 20 million.
During 1995 in Japan, the ratio of civil servants (employees of national and local governments and public enterprises) to the total population was 3.8%. The ratio was 7.5% in the United States and 9.7% in France, but in India, it was only 2%.
In order to avoid delays and render quick and quality service, it is necessary for India to increase the number of government employees.